Job Specification

Restaurant Manager
Job Purpose

To manage and oversee the efficient running of shifts in the Restaurant and Bar. To act as a part o the Senior Management team and undertake Duty Management as requested

Duties and Responsibilities

• To ensure that all guests are welcome at the door and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title and tend to guests’ requirements promptly
• Be efficiently manage the operation of all shifts
• To understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables, splitting tables, database build and management of back of house applications
• To effectively communicate with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated to the right addressee
• To communicate with Head Chef on particular guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times
• Safety of the working environment in the department is maintained
• A briefing is held on a daily basis and important events are communicated to all employees
• To be actively involved in all staff related issues and to handle them in a professional manner
• Responsible for all departmental induction training and on the job training of new members of staff and also newly promoted staff

Waiter

Job purpose

• Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
•  Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.

Duties and responsible:

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write customers  food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Check customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to customers  and prepare or serve specialty dishes at tables as required.
• Present menus to customers  and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after customers have finished dining.
• Inform customers of daily specials.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Escort customers to their tables.
• Describe and recommend wines to customers.

Bartender
Job Purpose
Restaurant Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner

Duties and Responsible:

• Greet guests, take beverage orders from the restaurant servers or directly from guests
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with company standards
• Check identification of guests to verify age requirements for purchase of alcohol
• Handle an assigned house bank and follow all cash handling procedures
• Collect payment for drinks served and balance all receipts
• Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or purchase requisitions as needed to replenish supplies
• Serve snacks or food items to guests seated at the bar where appropriate
• Demonstrate a thorough knowledge of food and beverage products, menus and promotions
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. as needed.
• Provide guidance to guests on resort activities, dining options and general resort and regional information

Runner
Job purpose
Food runners are an important part of a restaurant staff and serve as assistants to the waitstaff. Their main duties are to deliver, or "run" food to tables once a food order has been prepared by the cooks. The food runner may also assist in many other duties when other members of the staff are busy.

Duties and responsible:

• to deliver food to restaurant customers
• the last of the staff to see the meal before it reaches the customer, so it's important for them to know what each dish is supposed to look like so nothing is missed. It's also important that the plates are handled carefully and brought out in a timely manner, to ensure optimal food temperature
• Food runners also assist other restaurant staff members with duties such as clearing and cleaning tables, filling water glasses and refilling drinks, maintaining cleanliness in the kitchen and customer areas and returning plates to the kitchen. 
• They also might have to deal with customer complaints 

Steward
Job purpose
A restaurant steward is instrumental in all kitchen operations. At the discretion of the head chef or head cook, he maintains all areas of the preparation stations as well as food storage areas. This maintenance involves routine and heavy cleaning, organization of food and non-food items and garbage, trash and waste control.

Duties and responsible:

• expected to wash dishes, pots and pans, utensils and food preparation machines as well as clean floors, counters and work tables
•  Less frequently, they required to perform in-depth cleaning of walk-in freezers and refrigerators, ovens, stoves and pantries
•  Occasionally, they may be required to assist in unloading deliveries of food or supplies.

Hostess
Job purpose
Supervises and coordinates activities of dining room personnel to provide fast and courteous service to customers. Schedules dining reservations and arranges parties or special services for diners

Duties and responsible:

• Greets guests, escorts them to tables, and provides menus
• Adjusts complaints of patrons.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
•  Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
•  May interview, hire, and discharge dining room personnel.
•  May schedule work hours and keep time records of dining room workers. 
• May prepare beverages and expedite food orders.
• May total receipts, at end of shift, to verify sales and clear cash register
• May collect payment from customers.